Contact Us

Contact us

New sales enquiries

Call us on 91 342 25 49, email us at  generaliexpatriates@generalion.es or fill in a form to be contacted.

Customer Support

Assistance telephone numbers

Roadside Assistance in Spain
900 101 369

Roadside Assistance Abroad
+34 934 955 125
From outside Spain or non-Spanish mobiles

Courtesy Car
900 101 369

Management of Fines
900 123 077

Home Assistance
900 556 000

How to notify us of an incident or your dissatisfaction

Send a letter

For any inquiry or review of a claim, please write to: csmsiniestros@generalion.es

For any consultation, request or review of a policy or quotation, please write to: prodexpatriates@generalion.es

And lastly, you can send a letter of disagreement in the resolution of any interaction to: calidadayuda@generalion.es

Send a letter

Postal mail may also be sent to the following address:
COMPLAINTS BOX
Paseo de las doce Estrellas, 4 28042 Madrid.


In your letter, please indicate:

  • Your policy number.
  • The incident number or the date your incident occurred, should this apply. 
  • A description of the events. 
  • A contact telephone number. 
  • An email address, if you have one.
  • An updated postal address.